Over the years as we’ve adjusted our business model, we’ve considering ideas to improve our performance. Frequently, we’ve talked about implementing the auto answer attendant as part of our phone system (i.e. the phone system does the answering and directs callers to the right place, hopefully).

On the pro side of the equation, the idea of creating efficiencies for employees is obvious. Perhaps we could even find ourselves needing fewer office workers on a daily basis?

The cons would be finding the right hardware to handle our needs at a reasonable cost and implementing a system that works well for our customers. (Let’s face it, everyone has a story or two about voicemail hell.)

In the end, we have always found our discussions ending with the same notion: auto attendant = bad service. So, why even bother trying something when we know what the end result is likely to be? At Golan’s we are a customer centric organization and the idea of an auto attendant is and will continue to be, quite foreign to us.

We take pride in that fact that live answering is a basic tenant at Golan’s. From small requests to large demands, we have built our company into one that can nimbly reply to these inquiries quickly. The moving business is not terribly romantic or exciting, but it is incredibly dynamic and intimate. We must always be in a position to quickly and carefully interact with our customers. Live phone answering is here is to stay, at least in our reservations center. Call us today for local, long distance in the Chicago region, or beyond. Thanks.

A busy day for us usually resembles something like this: Our office personnel work the phones speaking to current & potential customers outlining our local and long distance moving service. Also, we begin to look ahead to the rest of the week, contacting customers to confirm their Chicago and suburban moves and to address important last minute matters. Our outside estimators travel the region meeting with customers negotiating deals. Long distance dispatchers discuss arrival times for our long distance trucks and movers. Our local dispatchers monitor the status of our Chicagoland movers and trucks which are typically in use from sunup to sundown. These components, provide the foundation of our company, which has a 20 year history of providing honest, reliable moving and storage service.

My first summer with Golans was in 1995. I can still remember counting on one hand the trucks and foreman we would need for a busy day. Back then, the culture of the company was to provide a quality moving service at a reasonable price. Today, we have more trucks and more men, but the culture has not changed. Every employee works hard to ensure that our customers experience a timely, reliable service. “Thank you for choosing Golan’s moving and Storage.”